ONLINE RETURNS

Need to make a RETURN!

NO PROBLEM!

We’re here to Help,

All returns are for STORE CREDIT only!  

Once we Receive your Return back we will Process your Return for a STORE CREDIT only which will be Sent to Your Email Address.

There is No Restocking Fee.

Coupon Codes may not be applied to Past Purchases.

We will gladly accept Unworn, Unwashed, Scent and Smoke Free or Defective Items for Return within 14 days of the Ship Date.

If item is Defected please email ella@ellabfashion.com within 24 hours upon Receiving and we Require a Photo’s with Tags On.

Shipping is Non Refundable.

Returns are Processed within 5-9 business days upon Arrival Back to Us.

Return Shipping Costs are the Responsibility of the Customer.

IN STORE RETURNS

All Returns Are For STORE CREDIT Only!!

If you would like to return something you have brought in store, come in and see one of our friendly staff members who will be happy to help you.

We offer exchanges or store credit (gift cards) for any in store returns that are returned within 28 days of purchase.

The gift card will be valid for 3 years from return date.

When coming in store to return an item it must meet return standards:

All Garments must be unworn, with tags still attached.

You must have proof of purchase when returning the garment, either the product receipt that would have been emailed, texted or printed to you, listing your products purchased on that date, or an eftpos receipt, which would have been printed, emailed or texted.

We do not refund, exchange or credit any sale items.